Dr Milli Health is a private GP and lifestyle physician service providing a range of services for those with chronic illness.

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We are open and honest about how we use data to meet our data protection requirements and obligations.

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This privacy notice lays out how we use and protect your personal information that we process and hold about you. If we reference any regulations, we are referring to the General Data Protection Regulations 2018 and the 2018 Data Protection Act, unless stated otherwise.

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Our Details

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Dr Milli Health

Email: info@drmilli.co.uk

Website: www.drmilli.co.uk

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Dr Milli Raizada is the person responsible for your personal data. Please inform us if any of your contact details change.

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Use of Data & Personal Information

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Personal data is defined as any information that can identify a person and does not include anonymised data.

 

If you are unhappy with the way we process your data, please contact us at: info@drmilli.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Water Lane, Wilmslow, Cheshire, SK9 5AF

www.ico.org.uk | Tel: 0303 123 1113

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What Information We Collect

 

We may collect and store:

• Full name, title, date of birth, gender, marital status

• Contact details: address, phone number, email

• Payment and bank account details

•​ Device data for website access

• Health information, test results, and treatment plans

• Records of appointments, consultation notes, medications, allergies

• Referrals and communications from or to other practitioners

• Feedback, testimonials, or service interactions

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Use of Heidi AI for Clinical Documentation

 

We use Heidi AI for transcription and summarisation of clinical notes. Heidi AI is:

• DTAC compliant

• Registered with the Data Security and Protection Toolkit (DSPT)

• ISO certified

• Subject to CREST-approved penetration testing

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This ensures safe, compliant, and encrypted documentation of your clinical notes in line with GDPR.

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Mailing List and Communications

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By using our services, including discovery calls or consultations, you agree to be added to our mailing list for relevant clinic communications, health updates, booking links, and service news. You may unsubscribe at any time.

 

Testing Policy – Payment & Refunds

 

All tests booked through Dr Milli Health are subject to the following policy:

• Testing payments are final and non-refundable.

• If you do not complete the testing process within 6 months of the original payment date , the order will be closed and no refund will be issued.

• Delays beyond this time frame will require a new order and payment.

• Testing must be followed through within this timeframe for results and follow-up care.

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Why We Collect Your Information

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We use your data to:

• Book and manage appointments and services

• Maintain accurate patient records

• Deliver safe and personalised care

• Analyse and improve our service

• Respond to queries or concerns

• Communicate clinical findings and recommendations

• Send invoices, receipts, and payment information

• Share updates and relevant service offerings (opt-in only)

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Information Security

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We are committed to keeping your data secure. Your records are encrypted and stored in Semble, a cloud-based healthcare system designed for secure data management. We comply with GMC guidelines and the Data Protection Act 1998.

 

All person-identifiable data is accessed, shared, or destroyed in a secure environment, and only when necessary for care delivery, compliance, or legal reasons.

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Information Sharing

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We only share your information with your explicit consent, except where:

• Required by law or for safeguarding

• Statutory reporting (e.g. national registries)

• Shared with internal team members involved in your care

• Required by the GMC in relation to a complaint

• Used anonymously for clinical supervision or training

• Shared with third-party labs or supplement companies for direct healthcare

• Used for anonymised research, development, or academic dissemination

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We do not share sensitive data with affiliates or commercial parties without your express consent.

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Third Party Links and Affiliate Disclosure

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Our website may contain links to third-party services and affiliate partners. Clicking these links is at your discretion. We are not responsible for how these sites handle your data — please refer to their own privacy policies.

 

We may participate in affiliate schemes that generate a small commission, at no extra cost to you, when you use a link we provide.

 

If you have any questions or would like to discuss this policy in more detail, feel free to contact us at: info@drmilli.co.uk.